General Questions

Are towels and linen provided?

Yes, all linen is included with your stay.
2 towels for each guest are provided for your convenience.

What time is checkin / checkout?

Checkin is 3pm.
Checkout is 11am.
We can provide a late checkout or early checkin upon request and pending availability.

What should i bring?

All linen & towels are provided. All you need to bring is food / wine to enjoy your stay. Full cooking facilities are available in the kitchen.

How long have you been in business?

We have been operating since late 2012.

Since then, we have had many guests come to enjoy the beautifull views and experience Elouera offers. You can view some of our Customer Reviews here:

Where is Elouera?

Elouera is located an 8 min drive from Mudgee town.

Driving directions and a map can be foundĀ here

Payment Questions

When is full payment due?

Full payment is required to secure your booking immediately via AirBNB as part of their terms of service.

Can a deposit be paid?

No, sorry. We do not accept deposits for bookings. Full payment is required immediately as per AirBNB terms.

Do you require a bond?

Yes, Elouera requires a Bond for your stay. $1000 is added to your booking as part of the AirBNB booking service. A full explanation of the bond service can be read on AirBNB.

What is the additional cleaning bond?

The additional cleaning charge is $300.

We don’t expect you to clean the house top to bottom, however we expect you to leave it in a reasonable state. Additional cleaning examples are:

  • Removal of extra rubbish from the house / train
  • Disposal of more than 5 sulo bins of rubbish
  • Replacement of furniture to its original position
  • Soiled linen / towels beyond normal use

We will contact you to discuss the additional cleaning charges if needed.