General Questions

Are towels and linen provided?

Yes, all linen is included with your stay.
2 towels for each guest are provided for your convenience.

What time is checkin / checkout?

Checkin is 3pm.
Checkout is 11am.
We can provide a late checkout or early checkin upon request and pending availability.

What should i bring?

All linen & towels are provided. All you need to bring is food / wine to enjoy your stay. Full cooking facilities are available in the kitchen.

How long have you been in business?

We have been operating since late 2012.

Since then, we have had many guests come to enjoy the beautifull views and experience Elouera offers. You can view some of our Customer Reviews here:

http://www.stayz.com.au/accommodation/nsw/explorer-country/mudgee/133579

Where is Elouera?

Elouera is located an 8 min drive from Mudgee town.

Driving directions and a map can be foundĀ here

Payment Questions

When is full payment due?

Full payment is required to secure your booking within 5 days of your confirmation to stay. Please note, we do not accept deposits for bookings.

Can a deposit be paid?

No, sorry. We do not accept deposits for bookings. Full payment is required within 5 days to secure your booking.

Do you require a bond?

Yes, Elouera requires an online Conditional Bond form be filled out prior to your stay. We cannot issue the PIN to access the property without a completed Conditional Bond form.
We pre-authorise your Credit Card via Stripe and take a $1000 bond. This includes a $300 additional cleaning bond, and $700 damage bond. If the property is in an acceptable state, we will refund up to $1000 pending our cleaners report.

Bond amount is: $1000

What is the additional cleaning bond?

The additional cleaning bond is $300 and used as part of the $1000 bond payment.

We don’t expect you to clean the house top to bottom, however we expect you to leave it in a reasonable state. Additional cleaning examples are:

  • Removal of extra rubbish from the house / train
  • Disposal of more than 5 sulo bins of rubbish
  • Replacement of furniture to its original position
  • Soiled linen / towels beyond normal use

We will contact you to discuss the additional cleaning bond return if needed.